Last Updated: May 2026
MTL Doctor (“we”, “our”, or “the Clinic”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian and Québec privacy laws, including the Act Respecting the Protection of Personal Information in the Private Sector.
This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website or contact our clinic.
1. Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Appointment requests
- Medical inquiry details submitted through forms
- IP address and browser/device information
- Website usage analytics
Please avoid submitting highly sensitive medical information through website contact forms.
2. How Your Information Is Used
Your information may be used to:
- Respond to inquiries
- Schedule appointments
- Provide medical or administrative support
- Improve website performance and user experience
- Maintain internal records
- Comply with legal and professional obligations
We do not sell or rent your personal information.
3. Medical Information Disclaimer
Information submitted through this website, including contact forms or email, is not intended for medical emergencies or urgent care communication.
This website does not establish a physician-patient relationship unless formally confirmed through an appointment and clinical assessment.
If you are experiencing a medical emergency, call 911 or visit your nearest emergency department immediately.
4. Cookies & Analytics
Our website may use cookies and analytics tools to:
- Improve functionality
- Analyze visitor traffic
- Understand website performance
- Enhance user experience
You may disable cookies through your browser settings.
5. Third-Party Services
We may use trusted third-party providers for:
- Website hosting
- Appointment booking
- Analytics
- Email communication
These providers may process limited information solely for operational purposes and are expected to maintain appropriate privacy safeguards.
6. Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, misuse, or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Withdraw consent where applicable
- Request deletion of non-medical website inquiry data
Requests may be submitted using the contact information below.
8. External Links
This website may contain links to external websites. MTL Doctor is not responsible for the privacy practices or content of third-party sites.
9. Contact Information
For privacy-related questions or requests, please contact:
MTL Doctor
Email: info@mtldoctor.com
10. Policy Updates
This Privacy Policy may be updated periodically without prior notice. Continued use of the website constitutes acceptance of any updated terms.